We stand behind the quality of our skincare and want you to feel confident in your purchase. That’s why Olevéa offers a 30-day money-back guarantee — with a few important conditions to ensure the safety and integrity of our products.

Return Eligibility

To be eligible for a return and full refund, the following conditions must be met:

• The return request must be made within 30 days of the delivery date.

• The product must be unopened, unused, and in its original, sealed packaging.

• There must be no physical signs of use, tampering, or damage to the product or packaging.

• Proof of purchase is required (order number or receipt).

We cannot accept returns of any product that has been opened, used, or shows signs of wear or tampering due to hygiene and safety standards.

How to Request a Return

To initiate a return, please contact our customer service team at
📧 [your email address] with the following details:

• Your full name

• Order number

• Reason for return

• Clear photos of the unopened product (if requested)

Once your return is approved, we will provide instructions for shipping the product back to us. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped or item arrived damaged).

Refunds

Once we receive and inspect the returned product to confirm it meets the above conditions, a full refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or credit card provider.

Non-Returnable Items

• Opened or used products

• Products without original packaging

• Items marked as final sale or promotional gifts

If you have any questions about your return or whether your item qualifies, don’t hesitate to reach out. We’re here to help.

The Olevéa Team
📧 [your email address]